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Shengkuang Technology's wired and wireless queuing and calling management system
Shengkuang Technology's wired and wireless queuing and calling management system
Introduction to the wired and wireless queuing and calling management system of Shengkuang Technology:
The queuing and calling management system is a high-tech product that comprehensively utilizes computer technology, network technology, multimedia technology, and communication control technology. It replaces the traditional way of queuing by customers standing at various service windows and is a product that is queued by computer systems instead of customers.
The Sound Kuang Queuing and Calling Management System draws on the advantages of similar products both domestically and internationally, and combines the characteristics of domestic service demand to design and develop a new generation of queuing management system. It possesses independent intellectual property rights of the system and is independently developed, produced, and sold.
Features of the wired and wireless queuing and calling management system of Shengkuang Technology:
1. Ticket number printing: microcomputer management, touch ticket issuance, high-speed thermal printing;
2. Information display: LED Chinese display, dynamic real-time display of the working status of each window;
3. Number segment scheduling: supports multiple queues and number segment scheduling, with number traffic reaching over 10000 people;
4. Intelligent voice: The system supports automatic call center using TTS voice technology (TEXT TO SPEECH) for voice conversion. The voice is clear and soft, and can be adjusted in real-time for voice volume, tone, and speed;
5. Interface settings: The calling software interface can be flexibly set, allowing for direct calls, selective calls, transfers, data queries, etc;
6. Calling display: The teller controller displays the calling customer number to avoid queue jumping.
7. Flexible control: Tellers can make repeated calls, suspend services, and transfer through the controller.
8. Business timing: Tellers handle single business timing and have summary, statistical analysis functions.
9. Voice prompt: After the customer collects the ticket, there will be a voice announcement and a display screen displayed in the designated window.
10. Easy to set: Host configuration and functions can be set through any teller controller.
11. Statistical analysis: By using management software, the work status of each window can be calculated through a PC.
12. Report function: The system can provide detailed data reports in the form of annual, monthly, daily, etc., in various forms such as bar charts, curve charts, tables, etc.
13. User permissions: Different permissions can be set to different users, and different permissions have different functions to prevent different users from operating beyond their boundaries.
Topology diagram of Shengkuang Technology's wired and wireless queuing and calling management system:
The functions of Shengkuang Technology's wired and wireless queuing and calling management system:
1. Business Type Settings
The queue management system can achieve dynamic, multi service, and multi priority queuing functions, meeting the needs of counter customer diversion and business diversion. The system can simultaneously support the separate queuing function of handling more than 32 different business types. Business types and expanded reserved task queues can be flexibly customized and added by the system administrator according to needs, and the operation is simple.
2. Voice system
The business hall is equipped with a professional queuing voice call system, which plays professional announcer recordings during station calls and supports multi voice calls. At the same time, the ticket retrieval machine touch screen, display screen, and number ticket all support bilingual display in both Chinese and English.
Voice system prompts for volume and language: The voice is controlled by the server, and the volume can be adjusted at any time, making it more convenient for users to switch between various voice calls. The methods include: Mandarin, Cantonese, English, Mandarin+Cantonese, Mandarin+English, Cantonese+English, Cantonese and other multilingual calls. The broadcast uses clear and sweet female voices. Our company can also make customized recordings according to user needs, fully meeting their needs.
3. Business type hierarchical display
The queue management system adopts a distributed ticket issuance system, which can support more than 30 ticket machines working simultaneously. At the same time, the ticket machines can also be set with master-slave levels. The touch screen ticket retrieval interface and business type can be flexibly set, and a multi-level menu structure is adopted. It is displayed in different levels according to the business type of the business hall. For example, the first level menu refers to the business type that can be directly retrieved to the window for processing, and users can directly touch and click to retrieve tickets; The secondary menu is based on the subdivision under the primary menu. When the user touches the primary menu, the system will automatically enter the secondary menu. For transactions that require preprocessing, when you touch and click to retrieve the ticket, a business description dialog box will pop up, with "OK" and "Return" buttons to give customers a prompt and play a navigation role.
4. Number ticket printing
The queuing ticket number is the ticket number obtained by the clerk at the ticket retrieval machine. The main content of the ticket number includes: queue number, ticket issuance time, type of business processed, list of window numbers accepting this business type, current number of people waiting for this business type, unit name, business prompt (polite service language), advertising language, and the unit logo can also be printed according to customer needs.
The printing output of ticket numbers includes ticket number length, format, and service. Users can define the output position, font, font size, and font effect (bold, bold, and italic) of each content element by themselves, and form a format template.
5. Business transfer
Business transfer is the process by which staff issue a "transfer" command through a call terminal to reset the queue where the queue ticket number of the agent is located, subtracting the operation of the agent obtaining the queue ticket number again. Usually occurs in the following two scenarios
The agent needs to handle multiple transactions, and after completing them at this window, the next transaction cannot be completed at this window.
The type of business handled by the wrong person: When transferring business, the staff can give the person the priority of queuing according to the actual situation.
6. Queue priority
Queuing priority is enjoyed by the staff
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